Behind every great healthcare practice is a great team. From front-desk staff to billing specialists to medical assistants, your employees are the backbone of your operations and the first impression for patients. But in today’s competitive labor market, recruiting — and keeping — top medical office talent is more challenging than ever.
At HealthHaven Advisors, we’ve helped practices build strong teams that not only deliver quality care but also stick around. Here are practical strategies for finding and retaining the right fit.
1. Define the Role Clearly
Many hiring challenges stem from unclear job descriptions. If candidates don’t understand expectations upfront, turnover is almost guaranteed.
Tip: Write detailed job descriptions that outline responsibilities, performance expectations, and growth opportunities.
2. Hire for Culture, Not Just Skills
Technical skills can be trained, but attitude and alignment with your practice’s values are harder to teach.
Tip: Incorporate behavioral interview questions that reveal how candidates handle stress, teamwork, and patient interactions.
3. Streamline the Hiring Process
Top candidates won’t wait weeks for a decision. Long, drawn-out hiring processes often result in losing the best people to competitors.
Tip: Simplify application steps, respond quickly, and keep communication open throughout the process.
4. Invest in Training and Onboarding
Many new hires leave within the first 90 days due to inadequate onboarding. A strong start sets the tone for long-term success.
Tip: Build a structured onboarding program that covers systems, workflows, and culture, and pair new hires with a mentor.
5. Offer Competitive Compensation and Benefits
Salary matters, but today’s employees also value flexibility, wellness benefits, and career development opportunities.
Tip: Regularly benchmark pay and benefits against industry standards and get creative with perks like tuition assistance or flexible schedules.
6. Create a Path for Growth
Employees are more likely to stay when they see a future within your practice.
Tip: Provide ongoing training, leadership opportunities, and regular performance reviews that include goal-setting.
The Bottom Line
Recruiting and retaining top talent isn’t just about filling roles — it’s about building a team that grows with your practice and strengthens patient care. With the right strategies, you can reduce turnover, improve efficiency, and create a workplace where employees feel valued.
At HealthHaven Advisors, we help healthcare practices not only find the right candidates but also build systems that support long-term retention.
Looking for help recruiting and keeping the best people? Reach out to HealthHaven Advisors today
